FAQs
Got a Question? We’ve Got It.
Everything you need to know about shipping, orders, payments, returns, and our products — all in one place. Can’t find what you’re looking for? Reach out directly.
Shipping & Delivery
Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
Please also note that we are unable to deliver to US military bases (APO/FPO addresses). We apologize for any inconvenience.
How long willit take to get my package?
After your order is placed, we need 2–7 business days to prepare and process your order before it ships. Once shipped, delivery depends on the shipping method you chose:
- Standard: 12–16 business days after shipment
- Express: 6–10 business days after shipment
Total time from order to delivery is typically 12–16 business days for Standard and 6–10 business days for Express. Please allow additional time during holiday seasons or high-demand release periods.
Where are your orders shipped from?
We have facilities located in the US, Hong Kong, and China. Depending on the item you order and stock availability, your product will be shipped from the most appropriate warehouse to ensure the fastest possible delivery.
Orders & Cancellations
Can I change or modify my order after placing it?
Unfortunately, we are unable to accept changes to your order (size, design, quantity, or delivery address) once it has been confirmed. Please double-check all details carefully before completing your purchase.
If you need a different size or product, you may cancel your order (within the cancellation window) and place a new one.
Iaccidentally ordered the wrong size. What canI do?
If your order hasn’t shipped yet, contact us immediately at info@sneakersandmorevegas.com and we may be able to update the size for you.
Payment & Checkout
I can't complete checkout or my payment keeps failing. What should I do?
Payment issues are usually caused by browser extensions, VPN connections, or security features interfering with the payment process. Here’s what to try:
- Disable VPN — if you’re using a VPN, turn it off before checkout
- Try incognito/private browsing — this disables extensions that may block the payment
- Switch browsers — try a different browser (Chrome, Safari, Firefox)
- Try a different card — some cards may trigger fraud prevention on PayPal’s side
If the problem persists, contact us at info@sneakersandmorevegas.com and we’ll help troubleshoot.
Returns & Refunds
Can I return or get a refund on my order?
Yes — items can be returned or exchanged within 30 days of delivery. We accept returns for the following reasons:
- The product is damaged upon arrival
- The product design differs from what was ordered
- The wrong product or size was received
There are no restocking fees. You are only responsible for the shipping cost of sending the return package back to us. Read the full Returns & Refunds Policy for complete details.
How long does a refund take to process?
Once a refund is approved and processed on our end, it typically takes 5–10 business days for the credit to appear on your bank or PayPal statement. The exact timing depends on your payment provider.
For cancelled orders, refunds are processed automatically through PayPal within 24–72 hours — no further action is required on your part.
What is the returns policy time frame?
Our returns policy is valid for 30 days from the date your delivery is completed. After 30 days, the order is considered accepted and no return or reimbursement will be processed.
To start a return, email info@sneakersandmorevegas.com with your order number and reason for return. Our team will guide you through the process.
What if my order never arrives?
If your order hasn’t arrived within 30 days of placing the order, please contact us at info@sneakersandmorevegas.com. We’ll investigate the shipment status with the carrier.
If the package is confirmed lost or undeliverable, we’ll issue a full refund. Your satisfaction and peace of mind are important to us — we’ll work with you until the issue is resolved.