FAQs

We currently ship to eligible physical addresses within the United States only.

We do not currently ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international addresses.

For complete shipping information, please review our Shipping Policy

Orders are typically processed within 2–3 business days after the order is placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

We currently offer Standard and Express Shipping.

Standard Shipping

Shipping is free. Estimated transit time is 10–14 business days after your order has been processed and shipped.

Including the 2–3 business day processing period, the estimated total delivery time is approximately 12–17 business days from the order date.

Express Shipping

Express Shipping costs $20.00. Estimated transit time is 6–8 business days after your order has been processed and shipped.

Including processing time, the estimated total delivery time is approximately 8–11 business days from the order date.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take up to 2–3 business days after shipment to become available or update in the carrier's system.

You can track your order through our tracking page

You may also use the applicable carrier's official tracking website.

It may take up to 2–3 business days after shipment for tracking information to appear or update in the carrier's system.

If your tracking information has not updated after several business days, please contact us at info@sneakersandmorevegas.com with your order number so we can assist you.

If you notice an error in your shipping address, please contact us as soon as possible at info@sneakersandmorevegas.com.

We will make reasonable efforts to update the address before the order ships. However, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to cancel an order, please contact us as soon as possible at info@sneakersandmorevegas.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or ships.

However, cancellation cannot be guaranteed once fulfillment has begun.

If the order has already shipped, you may request an eligible return in accordance with our Return & Refund Policy.

We accept eligible return requests within 30 days from the date your order is delivered.

To be eligible for a return, the item must be unworn, unused, and in the same condition in which it was received. The item must also include its original tags, accessories, inserts, product packaging, and shoebox.

Shoes may be tried on indoors on a clean surface for fit. Items showing signs of outdoor wear or use may not be eligible for return.

You must contact us before sending a return. Items returned without prior authorization may not be accepted.

For complete return requirements and instructions, please review our Refund Policy

To request a return, please email us at:

info@sneakersandmorevegas.com

Please include your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with return instructions and, when applicable, a return shipping label.

Please do not send an item back before receiving return authorization and instructions from us.

For standard returns, including returns due to an incorrect size, fit preference, change of mind, or another customer-related reason, the customer is responsible for return shipping costs.

If we provide a prepaid return shipping label for a standard return, the cost of that label may be deducted from your refund.

If you received an item that is defective, damaged, or different from what you ordered, please contact us. For approved returns involving these issues, Sneakers And More Vegas will cover the return shipping cost.

We do not charge restocking fees.

We do not currently process direct exchanges.

If you would like a different size, style, or product, please request a return for the original eligible item. Once your return has been approved, you may place a separate order for the item you want.

Product availability is not guaranteed while a return is being processed.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

For standard returns, original shipping charges, including Express Shipping fees, are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sneakersandmorevegas.com.

Please inspect your order when it is delivered.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info@sneakersandmorevegas.com.

Please include your order number and, when possible, photos showing the issue so we can review the situation and provide an appropriate resolution.

For approved returns involving damaged, defective, or incorrect items, we will cover the applicable return shipping cost.

Payments placed through our website are processed through secure third-party payment service providers.

We do not recommend sending complete credit or debit card numbers, security codes, account passwords, or other sensitive payment information by email or through our contact form.

Please review our Payment Policy and Privacy Policy for additional information regarding payments and personal information.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order ships, you will receive a separate shipping confirmation containing tracking information.

Please make sure the email address entered during checkout is accurate.

If you have questions about products, orders, shipping, returns, refunds, or payments, please contact us:

Sneakers And More Vegas

2616 Stanley Ave
North Las Vegas, NV 89030
United States

Email: info@sneakersandmorevegas.com

Phone: +1 725-377-8283

Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

You may also contact us through the Contact page on our website.