Refund policy

At Sneakers And More Vegas, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition in which it was received

  • Returned with all original tags, accessories, and inserts

  • Returned in its original product packaging and shoebox

  • Accompanied by your order number or other proof of purchase

Shoes may be tried on indoors on a clean surface for fit. Items showing signs of outdoor wear, use, damage caused after delivery, or missing original packaging may not be eligible for return.

How to Request a Return

To request a return, please contact us at:

Email: info@sneakersandmorevegas.com

Please include your order number and the reason for your return.

Returns must be approved before being sent back. Once your return request is approved, we will provide return instructions and, when applicable, a return shipping label.

Please send approved returns to:

Sneakers And More Vegas
2616 Stanley Ave
North Las Vegas, NV 89030
United States

Items returned without first requesting and receiving return authorization may not be accepted.

Return Shipping Costs

For standard returns, including returns due to an incorrect size, fit preference, or change of mind, the customer is responsible for return shipping costs.

If we provide a prepaid return shipping label for a standard return, the cost of the return shipping label may be deducted from your refund.

If your item arrived defective, damaged, or if you received the wrong item, Sneakers And More Vegas will cover the return shipping cost.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info@sneakersandmorevegas.com.

Please include your order number and, when possible, photos showing the issue so we can evaluate the situation and provide an appropriate resolution.

For approved returns involving damaged, defective, or incorrect items, we will cover the return shipping cost.

Non-Returnable Items

Gift cards are not eligible for return or refund.

Items specifically identified as “Final Sale” on the product page before purchase are not eligible for return unless the item arrives damaged, defective, or incorrect.

Unless specifically identified as Final Sale before purchase, sale-priced items remain eligible for return under this policy.

Exchanges

We do not currently process direct exchanges.

If you would like a different size, style, or item, please return the original item according to this policy. Once the return has been approved, you may place a separate order for the replacement item.

This helps ensure that the item and size you want remain available.

No Restocking Fee

We do not charge restocking fees for eligible returns.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days.

Original shipping charges, including Express Shipping fees, are non-refundable for standard returns caused by a change of mind, size preference, or other customer-related reason.

If the return is due to an incorrect, defective, or damaged item caused by us or during delivery, applicable original shipping charges will also be refunded.

After we issue your refund, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sneakersandmorevegas.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@sneakersandmorevegas.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or ships. However, cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, it must be returned in accordance with this Return & Refund Policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Sneakers And More Vegas
2616 Stanley Ave
North Las Vegas, NV 89030
United States

Email: info@sneakersandmorevegas.com
Phone: +1 725-377-8283
Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)